We listen and take prompt action

If you have a complaint we want to hear from you

Real when you need it most.

Accidents happen, but as a moving company with industry knowledge and stellar customer care, we are there for you every step of the way in the event of an issue.

With communication as a core value, we are there for you in explaining terms and conditions, what can be expected in dealing with the issue, and your options.

Our claims process

We support and communicated with you to make the claims process move as smoothly and quickly as possible. These things take time before you might see an item inspected, repaired or replaced, and we appreciate you understanding and patience.

Here is what you can anticipate when filing a claim:

  • We will first hear your claim and collect all the necessary information. As much detail as possible is helpful in providing optimal and
  • thorough investigation, including photos and evidence. Once we have collected everything we can, our claims team will be in touch with you for the next steps.
  • You will have a designated contact in our claims department who will keep you informed and up to date. They will be in regular contact as we work toward a solution, and will be readily available to answer your questions as well as we arrive to a fair resolution.
  • Once our claims department has arrived at a settlement offer, they will share the offer with you in full detail and wait for confirmation from you that the offer is accepted. If you choose to not accept the initial offer, we will work with a third-party arbitrator to come to an agreement.

2% Artunyc Movers Moving Claim rate


20% Nation Average Moving Industry Claim Rate

*In the USA, 1 in 5 moves results in a claim according to ASMA

1 Step 1
ArtuNYC Movers Claim Form

Our aim is to resolve any claim within 60 days of receiving your claims form submission, images and relevant documentation regarding your claim. You have up to 1 months to file a claim for local moves or 2 months for long distance moves.

If you have a claim to make, please fill out the appropriate form below.

You must submit this form to timestamp your claim with ArtuNYC Movers.

For any urgent matters once you have submitted your form you can contact us at artunycmovers@gmail.com

What is your name?
Best contact details?
When did we move you?
About your claim

Please provide us with as much information as possible regarding your claim so our Customer Success Team can respond to you promptly with a resolution. You can also attach photos and any additional information to support your claim.

FormCraft - WordPress form builder

Our flat rate pricing means no hidden surprises, ever.

We include all of the following services at no extra charge to you.

We offer a guaranteed, all-inclusive flat rate price, locked in before your move day. Which means the duration of your move will not impact your move price. We always include the following services at no extra charge to you.


Just what you were looking for?


Our White Glove Platinum Packing Experience allows you to keep your digits clean.

ArtuNYC Movers' expert packers deliver on service and meticulously protect and pack your items specifically for durable transport and ease of unpacking at your new home. We give you the five-star treatment, and allow you hands-off relaxation for the most pampering of moves.

Choice movers to get you wherever you're going.

We've got you covered from start to finish, A to B , packing to papers to transport.


Our insanely convenient 365/7/24 calendar and our expert moving team will take you to the next chapter with convenience and confidence.

Local residential Moves

We are a group that loves our city. We know it well and will thoughtfully navigate you through your move in the big NYC.

long distance moves

With our relay team of trusted partners from New York to all corners of the country, we've got stellar service on both ends of your move and along the way.

last minute moves

Whether last minute to you means two hours or two days, we work with our ambitious team to get you where you need to go, fast.

small moves

You may not have thought to call movers to help you lift and relocate that awkward dresser, but that's just what we are here for (among other things).

office and commercial moves

We handle business so you can keep running yours. With our 24/7/365 options, we can get in and move off business hours so there is no disruption to your staff or your bottom line.

Make space with storage

We will pick up your belongings right at your doorstep and deliver them to a secure vault anywhere in New York, where they will be safely stored for you as long as you want.

Our customer’s ratings speak for themselves

As NYC’s highest rated moving company , we have made moving an enjoyable experience.


353 Yelp Reviews


414 Google Reviews


212 Thumbtack Reviews


443 Trustpilot Reviews

Don’t just take our word for it, see our customer reviews

The guys showed up sooner than expected, were quick and proficient.
Cost was consistent with the statement with no "gotchas" or additional expenses.
Easiest move I've done so far. They were so nice and made the process as seamless as possible.
Would definitely recommend!

Joanna J., Manhattan, NY


In two words: excellent service!This was truly the easiest move I've ever had, and could not have been happier with the hard work the three guys put in. Will definitely hire them in the future.

Cassie G., New York


Very professional, efficient and friendly movers, wearing gloves and masks the entire time.Moved a 1.5 bedroom apartment in Brooklyn to Manhattan, NY. Took care of all the big furniture (bed, TVs and stands, couch, tables) and loaded everything in just 90 minutes.These guys are extremely professional and efficient! I will definitely use them again.

Samantha O., New York


The guys were courteous and friendly. From the ease of booking the appointment and getting a quote to the actual moving day, I can honestly say this was a stress-free experience. They took all necessary COVID precautions, really great communication and service. Highly recommend!

John P., New York

01.27. 2020

Moving Tips and FAQs

Always ready to lend a hand, our moving tips and FAQ will help make your move day a smooth experience

5 tips for reducing stress on your move day

Make your upcoming move as seamless an experience as possible, with our top 5 tips for reducing stress on your move day....

Storage Options in NYC

With storage in high demand in NYC, we have outlined everything you need to know about storage options and how to choose....

Manhattan to Brooklyn moving guide

When planning your move across the East River there are some key things to consider, here are our Top 6 Brooklyn relocation highlights....

How to pack a kitchen when moving

The kitchen is surprisingly time consuming to pack. Our tips will help you pack your kitchen quickly, safely and correctly....

Happy Customers , Happy Life.

Follow us on Instagram for Promo Codes and News