If you have a complaint we want to hear from you
Accidents happen, but as a moving company with industry knowledge and stellar customer care, we are there for you every step of the way in the event of an issue.
With communication as a core value, we are there for you in explaining terms and conditions, what can be expected in dealing with the issue, and your options.
We support and communicated with you to make the claims process move as smoothly and quickly as possible. These things take time before you might see an item inspected, repaired or replaced, and we appreciate you understanding and patience.
Here is what you can anticipate when filing a claim:
- We will first hear your claim and collect all the necessary information. As much detail as possible is helpful in providing optimal and
- thorough investigation, including photos and evidence. Once we have collected everything we can, our claims team will be in touch with you for the next steps.
- You will have a designated contact in our claims department who will keep you informed and up to date. They will be in regular contact as we work toward a solution, and will be readily available to answer your questions as well as we arrive to a fair resolution.
- Once our claims department has arrived at a settlement offer, they will share the offer with you in full detail and wait for confirmation from you that the offer is accepted. If you choose to not accept the initial offer, we will work with a third-party arbitrator to come to an agreement.
*In the USA, 1 in 5 moves results in a claim according to ASMA
We offer a guaranteed, all-inclusive flat rate price, locked in before your move day. Which means the duration of your move will not impact your move price. We always include the following services at no extra charge to you.
ArtuNYC Movers' expert packers deliver on service and meticulously protect and pack your items specifically for durable transport and ease of unpacking at your new home. We give you the five-star treatment, and allow you hands-off relaxation for the most pampering of moves.
We will pick up your belongings right at your doorstep and deliver them to a secure vault anywhere in New York, where they will be safely stored for you as long as you want.
The guys showed up sooner than expected, were quick and proficient.
Cost was consistent with the statement with no "gotchas" or additional expenses.
Easiest move I've done so far. They were so nice and made the process as seamless as possible.
Would definitely recommend!
In two words: excellent service!This was truly the easiest move I've ever had, and could not have been happier with the hard work the three guys put in. Will definitely hire them in the future.
Very professional, efficient and friendly movers, wearing gloves and masks the entire time.Moved a 1.5 bedroom apartment in Brooklyn to Manhattan, NY. Took care of all the big furniture (bed, TVs and stands, couch, tables) and loaded everything in just 90 minutes.These guys are extremely professional and efficient! I will definitely use them again.
The guys were courteous and friendly. From the ease of booking the appointment and getting a quote to the actual moving day, I can honestly say this was a stress-free experience. They took all necessary COVID precautions, really great communication and service. Highly recommend!