We support and communicated with you to make the claims process move as smoothly and quickly as possible. These things take time before you might see an item inspected, repaired or replaced, and we appreciate you understanding and patience.

Here is what you can anticipate when filing a claim:

• We will first hear your claim and collect all the necessary information. As much detail as possible is helpful in providing optimal and

• thorough investigation, including photos and evidence. Once we have collected everything we can, our claims team will be in touch with you for the next steps.
• You will have a designated contact in our claims department who will keep you informed and up to date. They will be in regular contact as we work toward a solution, and will be readily available to answer your questions as well as we arrive to a fair resolution.
• Once our claims department has arrived at a settlement offer, they will share the offer with you in full detail and wait for confirmation from you that the offer is accepted. If you choose to not accept the initial offer, we will work with a third-party arbitrator to come to an agreement.